Support Overview
The Ariba Services Organization provides the tools and services that maximize our customers' investments in Ariba Spend Management. Ariba delivers premier systems integration, implementation, technical support, and education services to ensure the successful deployment of Ariba Spend Management Solutions. In addition, Ariba provides customization and consulting services for the implementation of our solutions.
To achieve 100 percent customer satisfaction, Ariba Customer Services continuously monitors customer satisfaction and maintains regular communication with every customer, as well as holds customer advisory councils and industry user group meetings throughout the year. Ariba leverages its global presence, spend management expertise, and unique domain knowledge of the application technology to effectively support our customers and help them optimize their bottom-line results.
Ariba's comprehensive Service offerings include:
- Partnering with our customers to plan, design, configure, implement, deploy, and upgrade their Ariba Spend Management solution through Ariba Consulting Services. Provides the required expertise and technical excellence to help implement our solutions successfully.
- Providing world-class Support services. Our professional support staff employs state-of-the-art tools and techniques to ensure the prompt, accurate resolution of all customer service requests.
- Delivering proactive education to ensure that customers quickly acquire the necessary knowledge and skills for successful installation, use, maintenance, and upgrading of Ariba solutions.
